Introduction – A Queensland utility needed a fast, effective way to translate a multi-billion-dollar state transformation program into something the community could touch and trust. The solution was an interactive experiential Centre in Townsville’s CBD. In its first six months—September 2023 to March 2024—the Centre welcomed more than 3,000 visitors, validating the core thesis: people … More Building Public Confidence: Lessons from Queensland’s Utility Experiential Centre