AI Operationalisation and Fluency: What Executives Actually Need to Understand

Artificial intelligence is no longer a speculative topic for executives. It is already present in organisational tools, decision-support systems, service channels and productivity platforms. The challenge is no longer whether AI will be used, but whether it will be used deliberately. For many executive teams, the gap is not technological capability but operational fluency. AI … More AI Operationalisation and Fluency: What Executives Actually Need to Understand

Why Procurement Strategy Is Central to Program Delivery, Not a Supporting Function

In large and complex programs, procurement is often treated as a downstream activity. Design is completed, scope is defined, and procurement is expected to “source” what has already been decided. In practice, this approach introduces risk rather than managing it. Procurement strategy is a core delivery discipline. It shapes risk allocation, commercial incentives, schedule certainty … More Why Procurement Strategy Is Central to Program Delivery, Not a Supporting Function

Regulatory Effectiveness Is Not the Same as Regulatory Activity

In regulated environments, activity is often visible. Effectiveness is not. Many regulatory organisations are highly active. They issue notices, conduct inspections, initiate investigations and publish guidance. Yet despite this effort, outcomes can remain inconsistent, contested or fragile. This is not a failure of intent. It is often a failure of design. Regulatory effectiveness is not … More Regulatory Effectiveness Is Not the Same as Regulatory Activity

Building Public Confidence: Lessons from Queensland’s Utility Experiential Centre

Introduction – A Queensland utility needed a fast, effective way to translate a multi-billion-dollar state transformation program into something the community could touch and trust. The solution was an interactive experiential Centre in Townsville’s CBD. In its first six months—September 2023 to March 2024—the Centre welcomed more than 3,000 visitors, validating the core thesis: people … More Building Public Confidence: Lessons from Queensland’s Utility Experiential Centre

Embracing Portfolio and Program Management for Effective Business Transformation in a State-Owned Telecommunications Utility

Introduction: In a highly competitive market, large state-owned utilities face unique challenges and opportunities. One such organisation successfully implemented a portfolio and program management approach, which led to impressive results, including revenue growth, network capability enhancement, and industry-leading customer satisfaction. This blog post will explore the challenges, outcomes, and benefits of this transformation, highlighting the … More Embracing Portfolio and Program Management for Effective Business Transformation in a State-Owned Telecommunications Utility

Navigating the Challenges of Public Sector ICT Programs: Delivering Value Through Expert Program Management

Introduction: Public service agencies in Queensland face an increasingly competitive landscape in attracting top talent for project and program management roles. This is particularly evident in the ICT space, where the demand for skilled professionals to deliver large, complex programs of work is ever-growing. In this blog post, we’ll explore the challenges public service agencies … More Navigating the Challenges of Public Sector ICT Programs: Delivering Value Through Expert Program Management