Introduction:

Public service agencies in Queensland face an increasingly competitive landscape in attracting top talent for project and program management roles. This is particularly evident in the ICT space, where the demand for skilled professionals to deliver large, complex programs of work is ever-growing. In this blog post, we’ll explore the challenges public service agencies face in sourcing the right talent, and how CAREC Solutions has successfully provided expert program management advice to a large local government authority (LGA) for their digital strategy.

The Challenge:

The Information Management (IM) Program, for instance, seeks a Program Delivery Manager to oversee the successful delivery of multiple projects. This role requires a unique blend of skills and experience, including leadership, project and delivery management, vendor management, stakeholder relationship management, problem-solving, and expertise in various project and program management methodologies. Additionally, experience in managing Information Management projects in large, complex government organisations is highly desirable.

However, finding a candidate with this specific skillset and background can be challenging, especially in a market with high demand for top talent.

CAREC Solutions: Expert Program Management Advice

CAREC Solutions has a proven track record in providing expert program management advice to public sector organisations. One such example is our work with a large local government authority on their digital strategy. Our involvement encompassed benefits realisation, program establishment, and ongoing program delivery management.

Benefits Realisation:

Understanding the potential benefits of a digital strategy is essential for local government authorities. CAREC Solutions worked closely with the LGA to identify and define the expected benefits from the digital strategy, including cost savings, improved service delivery, increased efficiency, and enhanced stakeholder engagement. By clearly articulating these benefits, we provided a solid foundation for the program’s establishment and ongoing management.

Program Establishment:

Once the benefits were defined, CAREC Solutions supported the LGA in establishing the program, including developing a clear governance structure, defining roles and responsibilities, and creating a detailed program plan. This included identifying key milestones, dependencies, and resources required for successful program delivery.

Our team’s expertise in project and program management methodologies enabled us to tailor the program’s establishment to the unique needs of the LGA. Furthermore, our understanding of software development lifecycles and delivery methodologies, such as waterfall and agile, ensured that the program was set up for success from the outset.

Ongoing Program Delivery Management:

With the program established, CAREC Solutions continued to provide expert program management advice throughout the delivery phase. Our team closely monitored progress against the program plan, ensuring that time, cost, and quality outcomes were met. We also focused on maintaining momentum by proactively addressing issues, managing risks, and providing strategic direction.

In addition, we worked to foster strong relationships with internal and external stakeholders, facilitating effective communication channels to promote the successful adoption of change within the organisation. Our team’s proven stakeholder relationship management skills played a crucial role in managing expectations, gathering feedback, and sharing lessons learned.

Conclusion:

As public service agencies in Queensland continue to compete for top project and program management talent, partnering with a trusted provider like CAREC Solutions can make all the difference. Our expertise in delivering large, complex programs of work within the ICT space, combined with our commitment to understanding the unique challenges and needs of public sector organisations, enables us to provide tailored and actionable program management advice that drives success.

If your organisation is looking for support in navigating the challenges of public sector ICT programs, contact CAREC Solutions today. Our team are ready to help you plan, establish, and deliver successful programs that create lasting value for your organisation.